Complaints Policy

Effective date: November 12, 2026

Our Commitment

We want every caller to have a good experience. If something went wrong with a referral, a call, or a contractor we connected you with, we want to hear about it and help where we can.

Please keep in mind that Water Damage Restoration Chandler Arizona is a referral service. The restoration work itself is performed by independent, Arizona ROC-licensed contractors, who are responsible for their own work, pricing, and conduct.

How to Raise a Complaint

You can contact us by:

• Email: [email protected] (preferred, so we have a written record)
• Phone: (480) 896-9151

What to Include

To help us look into it quickly, please share:

• Your name and the best way to reach you
• The phone number you called from and the approximate date and time of the call
• The name of the contractor you were connected with, if known
• A clear description of what happened
• What outcome you are hoping for
• Any helpful documents, such as estimates, invoices, or photos

What Happens Next

1. Acknowledgement. We will confirm we received your complaint within 2 business days.
2. Review. We will review the call records and the details you provided.
3. Relay to the contractor. Where the complaint concerns a contractor, we will pass your concerns to them and ask them to respond to you directly.
4. Follow-up. We will check back with you to see whether the issue was resolved, and let you know what steps we have taken, including whether we continue referring calls to that contractor.

We cannot force a contractor to issue refunds or redo work, because your agreement is with them. But we take every complaint seriously when deciding which contractors we work with.

Escalation

If your concern is about a contractor's workmanship, licensing, or failure to complete work, you can file a complaint with the Arizona Registrar of Contractors at roc.az.gov. The ROC handles complaints against licensed Arizona contractors and can also help you check a contractor's license status.