Privacy Policy

Effective date: November 12, 2026

Who We Are

Water Damage Restoration Chandler Arizona ("we," "us," "our") operates the website at https://waterdamagerestorationchandlerarizona.com. We are a referral and marketing service for Chandler and the East Valley, Arizona. When you call us, we connect you with an independent, Arizona ROC-licensed restoration contractor who performs the work. We do not perform restoration work ourselves.

This policy explains what information we collect, how we use it, and the choices you have.

What We Collect

We keep data collection to a minimum. The site has no forms and no user accounts.

• Call information. Our phone number, (480) 896-9151, is a call-tracking number. When you call, our call-tracking provider may record your phone number, the date and time of the call, call duration, and the general location associated with your number. Calls may be recorded for quality, training, dispute resolution, and to confirm that referrals took place.
• Information you share on the call. Such as your name, address, and details about the water damage, if you choose to provide them.
• Server logs. Like most websites, our servers automatically log standard technical data such as IP address, browser type, pages requested, referring page, and time of visit.
• Hosting and security data. Our site is hosted and delivered through Cloudflare, which processes technical data (for example IP address and request details) to deliver pages quickly and protect the site from abuse.

Analytics and cookies. We do not use analytics tools or tracking cookies at launch. We may use analytics in the future to understand how visitors use the site. If we do, we will update this policy before or when that change takes effect.

How We Use Information

We use information to:

• Route your call to an available restoration contractor who serves your area
• Confirm and track referrals, including for billing between us and contractors
• Review call quality and resolve complaints or disputes
• Keep the website secure, working, and free of abuse
• Comply with legal obligations

We do not sell your information to data brokers, and we do not use it for unrelated marketing.

How We Share Information

We share information only as needed to fulfill your request and run the service:

• Restoration contractors and lead buyers. When you call, your call and the details you provide are passed to the independent contractor (or the business that purchases the referral) so they can respond to your request.
• Service providers. Such as our call-tracking provider and Cloudflare, which process data on our behalf.
• Legal reasons. If required by law, or to protect our rights, users, or the public.

Contractors are independent businesses with their own privacy practices. Once your information is passed to a contractor, their handling of it is governed by their own policies.

How Long We Keep It

We keep call records and recordings only as long as reasonably needed for referral tracking, billing, quality review, and dispute resolution, and then delete them in line with our providers' retention settings. Server logs are kept for a limited period for security and troubleshooting.

Your Choices and Rights

You can:

• Choose not to call, or decline to share details during a call
• Ask what information we hold about you
• Ask us to correct or delete your information, where we are able to
• Ask us to stop using your information for a particular purpose

To make a request, email [email protected]. We may need to verify your identity, and some information may be kept where the law requires it.

Children

This site is meant for adults arranging property services. We do not knowingly collect information from children under 13. If you believe a child has given us information, contact us and we will delete it.

Security

We use reasonable measures to protect information, including secure HTTPS delivery and reputable service providers. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Changes to This Policy

We may update this policy from time to time, for example if we add analytics. The effective date at the top shows when it was last changed. Continued use of the site after changes means you accept the updated policy.

Contact Us

Questions about this policy? Email [email protected] or call (480) 896-9151.